:root{
  --bg:#071522; --bg2:#0b1f33; --panel:#102a42; --panel2:#0e253a;
  --text:#f4f8fb; --muted:#9fb2c4; --line:#24445d; --teal:#14b8a6;
  --teal2:#3dd6c7; --gold:#f6ae2d; --red:#ef6461; --green:#39c57c;
  --yellow:#f3c969; --blue:#5aa9e6; --white:#fff; --shadow:0 18px 40px rgba(0,0,0,.23);
  --radius:20px; --radius-sm:13px;
}
*{box-sizing:border-box} html,body{margin:0;min-height:100%;background:linear-gradient(180deg,var(--bg),#0a1c2d 45%,#0c2438);color:var(--text);font-family:Inter,Segoe UI,Roboto,Helvetica,Arial,sans-serif;-webkit-tap-highlight-color:transparent}
button,input,select,textarea{font:inherit} button{cursor:pointer}
body{min-height:100vh} a{color:inherit}
.app-shell{min-height:100vh;display:grid;grid-template-columns:260px 1fr}
.sidebar{position:sticky;top:0;height:100vh;padding:22px 16px;border-right:1px solid rgba(255,255,255,.08);background:rgba(4,15,25,.76);backdrop-filter:blur(18px);z-index:20}
.brand{display:flex;align-items:center;gap:12px;margin:2px 6px 20px}.brand-mark{width:42px;height:42px;border-radius:13px;background:linear-gradient(145deg,#143c56,#0a2134);border:1px solid rgba(61,214,199,.55);display:grid;place-items:center;box-shadow:0 8px 24px rgba(20,184,166,.15)}.brand-mark svg{width:27px;height:27px}.brand-title{font-weight:800;letter-spacing:.04em}.brand-sub{font-size:11px;color:var(--teal2);font-weight:700;letter-spacing:.11em;text-transform:uppercase;margin-top:3px}
.nav{display:flex;flex-direction:column;gap:5px}.nav button{all:unset;cursor:pointer;display:flex;align-items:center;gap:12px;padding:11px 12px;border-radius:12px;color:#b9c8d6;font-size:14px;font-weight:650}.nav button:hover{background:rgba(255,255,255,.05);color:#fff}.nav button.active{background:linear-gradient(90deg,rgba(20,184,166,.18),rgba(20,184,166,.04));color:#fff;border:1px solid rgba(61,214,199,.18)}.nav .ico{width:20px;opacity:.92}
.side-footer{position:absolute;left:18px;right:18px;bottom:18px}.online-pill,.role-pill{display:flex;align-items:center;justify-content:space-between;border:1px solid rgba(255,255,255,.09);background:rgba(255,255,255,.04);padding:9px 11px;border-radius:12px;font-size:12px;color:var(--muted);margin-top:8px}.dot{width:8px;height:8px;border-radius:50%;background:#6b7b88}.dot.on{background:var(--green);box-shadow:0 0 0 5px rgba(57,197,124,.08)}
.main{min-width:0}.topbar{position:sticky;top:0;z-index:15;height:72px;display:flex;align-items:center;justify-content:space-between;padding:0 28px;background:rgba(7,21,34,.74);backdrop-filter:blur(18px);border-bottom:1px solid rgba(255,255,255,.07)}.topbar h1{font-size:19px;margin:0;font-weight:800}.topbar .sub{font-size:12px;color:var(--muted);margin-top:3px}.top-actions{display:flex;gap:8px;align-items:center}
.content{padding:26px 28px 90px;max-width:1500px;margin:0 auto}.hero{display:grid;grid-template-columns:1.55fr .8fr;gap:18px;margin-bottom:22px}.hero-card{background:linear-gradient(145deg,rgba(18,48,70,.96),rgba(10,29,46,.96));border:1px solid rgba(255,255,255,.08);border-radius:26px;padding:26px;box-shadow:var(--shadow);position:relative;overflow:hidden}.hero-card:after{content:"";position:absolute;width:290px;height:290px;border-radius:50%;right:-110px;top:-120px;background:radial-gradient(circle,rgba(20,184,166,.24),transparent 68%)}.eyebrow{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.15em;color:var(--teal2)}.hero h2{font-size:30px;line-height:1.08;margin:8px 0 10px}.hero p{color:#b7c8d7;max-width:730px;line-height:1.55;margin:0}.hero-meta{display:flex;flex-wrap:wrap;gap:9px;margin-top:18px}.chip{padding:7px 10px;border-radius:999px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.09);font-size:12px;color:#d5e0e9}
.progress-card{display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center}.ring{width:118px;height:118px;border-radius:50%;display:grid;place-items:center;background:conic-gradient(var(--teal) var(--p,0%),rgba(255,255,255,.08) 0);position:relative}.ring:before{content:"";position:absolute;inset:10px;border-radius:50%;background:#0d263b}.ring strong{position:relative;font-size:25px}.ring span{position:absolute;transform:translateY(23px);font-size:10px;color:var(--muted)}
.grid{display:grid;grid-template-columns:repeat(12,1fr);gap:16px}.col-12{grid-column:span 12}.col-8{grid-column:span 8}.col-6{grid-column:span 6}.col-4{grid-column:span 4}.col-3{grid-column:span 3}
.card{background:linear-gradient(160deg,rgba(15,42,65,.96),rgba(9,28,45,.95));border:1px solid rgba(255,255,255,.08);border-radius:var(--radius);box-shadow:0 10px 30px rgba(0,0,0,.14);overflow:hidden}.card-head{padding:17px 19px;border-bottom:1px solid rgba(255,255,255,.07);display:flex;align-items:center;justify-content:space-between;gap:12px}.card-head h3{margin:0;font-size:15px}.card-body{padding:18px}.muted{color:var(--muted)}.small{font-size:12px}.tiny{font-size:11px}.strong{font-weight:800}
.stat{padding:18px}.stat .n{font-size:29px;font-weight:850;margin-top:5px}.stat .label{font-size:12px;color:var(--muted)}.stat .accent{color:var(--teal2)}
.btn{border:1px solid rgba(255,255,255,.12);background:rgba(255,255,255,.06);color:#fff;padding:10px 13px;border-radius:12px;font-weight:750;font-size:13px;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:.16s ease}.btn:hover{transform:translateY(-1px);background:rgba(255,255,255,.09)}.btn.primary{background:linear-gradient(135deg,#0fae9d,#118f93);border-color:transparent;box-shadow:0 8px 20px rgba(20,184,166,.18)}.btn.gold{background:linear-gradient(135deg,#e89d23,#f6ae2d);color:#102030;border:0}.btn.danger{background:rgba(239,100,97,.12);border-color:rgba(239,100,97,.36);color:#ffb8b5}.btn.ghost{background:transparent}.btn.sm{padding:7px 9px;font-size:12px;border-radius:10px}.btn.block{width:100%}.btn:disabled{opacity:.45;cursor:not-allowed;transform:none}
.field{display:flex;flex-direction:column;gap:7px}.field label{font-size:11px;font-weight:750;color:#a9bac8;text-transform:uppercase;letter-spacing:.06em}.field input,.field select,.field textarea{width:100%;background:#091b2a;color:#f4f8fb;border:1px solid #25465e;border-radius:12px;padding:11px 12px;outline:none}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--teal);box-shadow:0 0 0 3px rgba(20,184,166,.1)}.field textarea{min-height:90px;resize:vertical}.form-grid{display:grid;grid-template-columns:repeat(12,1fr);gap:13px}.span-12{grid-column:span 12}.span-8{grid-column:span 8}.span-6{grid-column:span 6}.span-4{grid-column:span 4}.span-3{grid-column:span 3}.span-2{grid-column:span 2}
.section-title{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;margin:0 0 16px}.section-title h2{margin:0;font-size:23px}.section-title p{margin:5px 0 0;color:var(--muted);font-size:13px}.section-actions{display:flex;gap:8px;flex-wrap:wrap}
.check-group{margin-bottom:16px}.check-group-title{display:flex;align-items:center;justify-content:space-between;margin:0 0 8px;padding:0 2px}.check-group-title h3{font-size:14px;margin:0}.check-row{display:grid;grid-template-columns:62px minmax(220px,1.5fr) 190px minmax(180px,1fr) 44px;gap:10px;align-items:center;padding:10px 12px;border-top:1px solid rgba(255,255,255,.06)}.check-row:first-child{border-top:0}.check-id{font-size:11px;font-weight:850;color:var(--teal2);letter-spacing:.05em}.check-text{font-size:13px;line-height:1.4}.check-row input.note{background:#091b2a;border:1px solid #24445d;border-radius:10px;padding:8px;color:#fff;width:100%;font-size:12px}.status-select{background:#091b2a;color:#fff;border:1px solid #274a63;border-radius:10px;padding:8px;font-size:12px}.status-ok{border-color:rgba(57,197,124,.55)!important;color:#a7f3c7!important}.status-bad{border-color:rgba(239,100,97,.65)!important;color:#ffc0bd!important}.status-pending{border-color:rgba(246,174,45,.55)!important;color:#ffda94!important}
.table-wrap{overflow:auto;border:1px solid rgba(255,255,255,.07);border-radius:14px}.data-table{width:100%;border-collapse:collapse;min-width:750px}.data-table th{background:rgba(255,255,255,.04);font-size:10px;text-transform:uppercase;letter-spacing:.07em;color:#9db0c0;text-align:left;padding:10px}.data-table td{border-top:1px solid rgba(255,255,255,.06);padding:9px;font-size:12px;vertical-align:top}.data-table input,.data-table select,.data-table textarea{width:100%;background:#091b2a;color:#fff;border:1px solid #23445c;border-radius:9px;padding:8px;font-size:12px}.data-table textarea{min-height:58px}.row-actions{display:flex;gap:5px}
.badge{display:inline-flex;align-items:center;gap:5px;font-size:10px;font-weight:800;padding:5px 8px;border-radius:999px;text-transform:uppercase;letter-spacing:.04em}.badge.ok{background:rgba(57,197,124,.12);color:#8ff0b7}.badge.bad{background:rgba(239,100,97,.13);color:#ffaaa7}.badge.pending{background:rgba(246,174,45,.13);color:#ffd180}.badge.info{background:rgba(90,169,230,.13);color:#acd8f7}.badge.neutral{background:rgba(255,255,255,.07);color:#cbd8e2}
.point-card{padding:16px;border:1px solid rgba(255,255,255,.07);border-radius:16px;background:rgba(255,255,255,.025);margin-bottom:12px}.point-head{display:flex;justify-content:space-between;gap:10px;align-items:center;margin-bottom:12px}.point-code{font-weight:850;color:var(--teal2)}.audio-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.audio-btns{display:flex;gap:5px}.audio-btn{width:34px;height:34px;border-radius:9px;border:1px solid #2d526b;background:#0a1d2d;color:#bdd0df;font-weight:800}.audio-btn.selected{background:var(--teal);border-color:var(--teal);color:#061a1b}
.photo-strip{display:flex;gap:9px;overflow-x:auto;padding:5px 0 1px}.photo-thumb{flex:0 0 104px;height:82px;border-radius:12px;overflow:hidden;position:relative;border:1px solid rgba(255,255,255,.12);background:#081724}.photo-thumb img{width:100%;height:100%;object-fit:cover}.photo-thumb button{position:absolute;top:4px;right:4px;width:25px;height:25px;border:0;border-radius:8px;background:rgba(5,12,18,.78);color:white}.photo-add{display:inline-flex;align-items:center;gap:8px;padding:9px 11px;border:1px dashed rgba(61,214,199,.45);border-radius:11px;color:#aeeae4;background:rgba(20,184,166,.05);cursor:pointer;font-size:12px;font-weight:750}.photo-add input{display:none}.photo-meta{font-size:10px;color:#9fb2c4;margin-top:5px}
.alert{padding:12px 14px;border-radius:13px;border:1px solid rgba(255,255,255,.09);font-size:12px;line-height:1.45}.alert.warn{background:rgba(246,174,45,.08);border-color:rgba(246,174,45,.25);color:#f8d898}.alert.info{background:rgba(90,169,230,.08);border-color:rgba(90,169,230,.25);color:#b6def8}.alert.danger{background:rgba(239,100,97,.08);border-color:rgba(239,100,97,.28);color:#ffc0bd}.alert.success{background:rgba(57,197,124,.08);border-color:rgba(57,197,124,.26);color:#aaf1c7}
.modal-backdrop{position:fixed;inset:0;background:rgba(0,0,0,.64);backdrop-filter:blur(5px);z-index:80;display:grid;place-items:center;padding:18px}.modal{width:min(720px,100%);max-height:90vh;overflow:auto;background:linear-gradient(160deg,#12324c,#091c2d);border:1px solid rgba(255,255,255,.12);border-radius:22px;box-shadow:0 30px 90px rgba(0,0,0,.5)}.modal-head{padding:18px 20px;border-bottom:1px solid rgba(255,255,255,.08);display:flex;justify-content:space-between;align-items:center}.modal-body{padding:20px}.role-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.role-card{padding:22px;border:1px solid rgba(255,255,255,.1);border-radius:18px;background:rgba(255,255,255,.03);cursor:pointer}.role-card:hover{border-color:rgba(61,214,199,.45);background:rgba(20,184,166,.06)}.role-icon{font-size:31px}.role-card h3{margin:11px 0 7px}.role-card p{color:var(--muted);font-size:12px;line-height:1.45;margin:0}
.toast{position:fixed;right:22px;bottom:22px;background:#102c43;color:#fff;border:1px solid rgba(255,255,255,.12);border-radius:13px;padding:11px 14px;z-index:100;box-shadow:var(--shadow);font-size:12px;animation:toastIn .2s ease}@keyframes toastIn{from{transform:translateY(10px);opacity:0}to{transform:none;opacity:1}}
.support-chat{display:flex;flex-direction:column;gap:10px;max-height:440px;overflow:auto;padding-right:3px}.bubble{padding:12px 14px;border-radius:16px;max-width:92%;font-size:13px;line-height:1.5;white-space:pre-wrap}.bubble.user{align-self:flex-end;background:#174b58}.bubble.support{align-self:flex-start;background:#0a1c2b;border:1px solid #23445c}.support-actions{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:12px}
.empty{text-align:center;padding:34px 16px;color:var(--muted)}.empty .big{font-size:36px;margin-bottom:8px}.divider{height:1px;background:rgba(255,255,255,.07);margin:15px 0}.right{text-align:right}.nowrap{white-space:nowrap}
.mobile-nav{display:none}
@media(max-width:1050px){.app-shell{grid-template-columns:1fr}.sidebar{display:none}.content{padding:20px 16px 92px}.topbar{padding:0 16px}.hero{grid-template-columns:1fr}.col-8,.col-6,.col-4,.col-3{grid-column:span 12}.mobile-nav{display:flex;position:fixed;z-index:40;left:8px;right:8px;bottom:8px;background:rgba(6,18,29,.93);backdrop-filter:blur(18px);border:1px solid rgba(255,255,255,.1);border-radius:18px;padding:6px;overflow-x:auto;box-shadow:0 15px 40px rgba(0,0,0,.4)}.mobile-nav button{flex:1;min-width:70px;border:0;background:transparent;color:#9fb2c4;padding:8px 6px;border-radius:12px;font-size:10px;font-weight:750}.mobile-nav button.active{background:rgba(20,184,166,.15);color:#eafffd}.mobile-nav .micon{display:block;font-size:18px;margin-bottom:3px}.check-row{grid-template-columns:48px 1fr}.check-row .status-select,.check-row .note,.check-row .photo-cell{grid-column:2}.form-grid{grid-template-columns:1fr}.span-12,.span-8,.span-6,.span-4,.span-3,.span-2{grid-column:1}.role-grid{grid-template-columns:1fr}.hero h2{font-size:25px}.top-actions .hide-mobile{display:none}}
@media(max-width:600px){.content{padding-left:11px;padding-right:11px}.hero-card{padding:20px;border-radius:20px}.card-body{padding:14px}.card-head{padding:14px}.section-title{align-items:flex-start;flex-direction:column}.topbar h1{font-size:16px}.audio-grid{grid-template-columns:1fr}.point-head{align-items:flex-start;flex-direction:column}.btn{min-height:42px}.check-text{font-size:12px}}
@media print{body{background:#fff;color:#111}.sidebar,.topbar,.mobile-nav,.btn,.photo-add{display:none!important}.app-shell{display:block}.content{padding:0}.card,.hero-card{box-shadow:none;border:1px solid #bbb;background:#fff;color:#111}.muted,.small,.tiny{color:#444}.check-row{break-inside:avoid}.data-table{min-width:0}}


/* v1.0.3 · adjuntos de Apoyo Técnico */
.support-upload-actions{display:flex;flex-wrap:wrap;gap:8px}
.doc-list{display:grid;gap:8px}
.doc-item{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 12px;border:1px solid rgba(148,163,184,.18);border-radius:12px;background:rgba(255,255,255,.025)}
.doc-item b{display:block;max-width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
@media(max-width:760px){.support-upload-actions .btn{flex:1 1 45%;}.doc-item b{max-width:180px}}